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We are here to provide you with more information, answer any questions you may have.

FREQUENTLY ASKED QUESTIONS


Information Provided by Users

Your Account information: You provide your email, or log in for a third-party account (like Facebook), to create an online or application account (“Account”) or subscribe to our communications. If you refuse to provide such information, you may not be able to use the Services properly. When creating your Account, you may be asked to enter certain information, such as your name, avatar, age, gender, address, telephone number, and email address.


Payment information; Third-Party Payment Processor: We use a third-party payment processor (currently Paypal) to assist in securely processing your personally identifiable payment information. When you place an order through the Services, the credit card information that you provide is encrypted and transmitted directly to Paypal. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.


Customer Support: When you contact us, you can provide us with information about your use of the Services, including information about the TECELKS consumer products that you own and contact details, so that we can provide customer support.

Product Usage Information

Product monitoring: We collect information about how you set up and use our products, such as functions used; operations performed; time, frequency, and duration of your activities within the Services, and any unique identifiers associated with your Product. For example, we collect the time period you connected the Product to the Application and the time of the last connection, as well as what operations you used in the Account, settings, and other functions in our Products.We collect and use information obtained from Facebook, Google, Amazon, and other accounts you use to login to the Services (“Third-Party Accounts”), such as your name, your user name or handle, birth date, picture, and other details you may have on your Third-Party Account profile. We do not have access to your Third-Party Account passwords.

Any of the information we collect from you may be used in one of the following ways:
1. To process transactions: We use your information to process payments you make through the Services.
2. To send periodic emails: The email address you provide for order processing or for your Account may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related Product or Services information, including sending you updates to our terms and policies and other important messages from time to time. We may also send you marketing and promotional communications we believe might be relevant to your interests.
3. Our service: We operate and provide services, including providing customer support and improving, repairing, and customizing the Services. We use your information to understand how people use and to evaluate and improve the Services. Furthermore, we use your information to research, develop, and test new services, Products, and features, as well as perform troubleshooting activities. We also use your information to respond to you when you contact us.
4. Security and privacy: We use your information to verify Account details and activity. We also use your information to promote the security and privacy of the Services, such as investigating suspicious activities or violations of our terms.
5. Advertising and business information: We may show advertisements to you and others for our Products and third-party products based on the information we have collected from you, such as: what you have installed, accessed, used, and purchased.
6. Accessing Third-Party Accounts: We use your information, including Third-Party Account information, to permit your Products and the Services to access Third-Party Accounts. These Third-Party Accounts may allow you to share personal information through our Services, such as Facebook posts or pictures. Because this kind of information can be public, you should exercise care in what you choose to submit to Third-Party Accounts. Please adjust your Third-Party Account privacy settings appropriately

How is this information shared?

Your Account information: You provide your email, or log in for a third-party account (like Facebook), to create an online or application account (“Account”) or subscribe to our communications. If you refuse to provide such information, you may not be able to use the Services properly. When creating your Account, you may be asked to enter certain information, such as your name, avatar, age, gender, address, telephone number, and email address.


Payment information; Third-Party Payment Processor: We use a third-party payment processor (currently Paypal) to assist in securely processing your personally identifiable payment information. When you place an order through the Services, the credit card information that you provide is encrypted and transmitted directly to Paypal. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.


Customer Support: When you contact us, you can provide us with information about your use of the Services, including information about the TECELKS consumer products that you own and contact details, so that we can provide customer support.

Information Provided by Users

Your Account information: You provide your email, or log in for a third-party account (like Facebook), to create an online or application account (“Account”) or subscribe to our communications. If you refuse to provide such information, you may not be able to use the Services properly. When creating your Account, you may be asked to enter certain information, such as your name, avatar, age, gender, address, telephone number, and email address.


Payment information; Third-Party Payment Processor: We use a third-party payment processor (currently Paypal) to assist in securely processing your personally identifiable payment information. When you place an order through the Services, the credit card information that you provide is encrypted and transmitted directly to Paypal. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.


Customer Support: When you contact us, you can provide us with information about your use of the Services, including information about the TECELKS consumer products that you own and contact details, so that we can provide customer support.

Warranty Policy

Register your product within 30 days after your purchase on our website to get your worry-free warranty coverage. (Only limited to Amazon purchases)

•24 months for all tripod/selfie stick products

•18 months for all ring lights products and Bluetooth control

Process for a replacement if you find there is quality problem with your order.

Step 1. Take a picture(or better a video) of the damaged product

Step 2. Contact us through our website CONTACT US section and submit the form with your message, or send us an email directly at support@tecelks.com

Step 3. Our customer service team will contact you within 1 business day if not sooner. We will confirm with you of the issue you are experiencing and provide a good solution

Step 4. Once we confirmed the issue with you and it is covered within our warranty policy, we will ship you the replacement ASAP

Note:

OUR WARRANTY DOES NOT COVER ANY DAMAGES CAUSED BY ANY ABNORMAL USES OF OUR PRODUCTS BY ANYONE, OR INTENTIONAL DESTRUCTION OF THE PRODUCT.

Where can I buy Nulea products?

We are currently only selling on Amazon, just search Nulea. You will see all of our products.

Get In Touch

We value our customers greatly, and are always here to help. If you have any questions, queries or comments feel free to drop us a line and we will get back to you as soon as we can.

FACEBOOK

@nuleaofficial

INSTAGRAM

@nuleaofficial

YOUTUBE

@nuleaofficial

EMAIL

support@nulea.com

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